Frequently Asked Questions
ShipRush for PrestaShop
Q: ShipRush is asking for a license code - where can I get this?
A: ShipRush for PrestaShop is free. If ShipRush prompts for a serial
number, copy/paste this license into ShipRush:
398QW-EZFCH-MJPZ3-BJ2HP-S2P8P-6ZZZZ-ZZZZZ-26Q1Z-ZZ
Q: How can I add other Web Stores such as eBay, Google Checkout, or Amazon?
Click on the Settings button at the top of the ShipRush Order Manager
screen and click 'Add New Web Store'.
Q: Do I need to be a web developer to
install and configure Shiprush with my PrestaShop store?
A: As long as your store has not been heavily modified, no. You
do need to be familar with your PrestaShop store as well as have FTP access
to upload and modify files on the server your store is installed on.
General FAQ's
Q: What is ShipRush FedEx?
A: ShipRush is an easy and efficient way to ship via FedEx. ShipRush automatically pulls the Ship To address from an order into the
shipping form. Enter a weight, press ship for your FedEx label to print out and an automatic email to be sent to the customer with the tracking number. You're
ready for the next package!
Q: I have a discount/contract rate with FedEx. Can I still get that rate through ShipRush?
A: Yes! ShipRush can quote you either the list price rate or your contract rate - either way FedEx will continue to bill you as they normally would.
Q: How do I reprint a label in ShipRush?
A: From the Orders screen, click on 'Shipments' at the top. Select the shipment you want to reprint the label for. Click 'Reprint' label from the menu bar on the top of the screen. Note: This will reprint the label to the same printer. If you changed the printer settings/printer name/printer type and need to reprint the label, you will need to delete that shipment and recreate the label. See below for how to delete the shipment/label. For more information
click here.
Q: How do I delete or void a shipment?
A: From the Orders screen, click on 'Shipments' at the top. Select the shipment you want to delete. Click "delete". Note: You can only delete the shipments from that day.
Q: I have an electronic scale, does ShipRush support it?
A: ShipRush will automatically import the weight from supported USB connected scales.
Click here to see the list of supported scales.
Q: How do I set up ShipRush so that I can ship from multiple PC's?
A: ShipRush allows you to network multiple PC's together and share one database.
Click here for setup instructions.
Q: I heard that there is a special discount applicable to ShipRush customers who ship via FedEx. Is that true?
A: Yes! It's called the FedEx Advantage Program. As a Shiprush customer you are eligible for discounts of up to 21%.
Click here to enroll today.