Frequently Asked Questions
ShipRush for Magento Go
Q: ShipRush is asking for a license code - where can I get this?
A: ShipRush for Magento Go is free. If ShipRush prompts for a serial
number, copy/paste this license into ShipRush:
398QW-EZFCH-MJPZ3-BJ2HP-S2P8P-6ZZZZ-ZZZZZ-26Q1Z-ZZ
Q: How can I add other Web Stores such as eBay, Google Checkout, or Amazon?
A: First, be sure to be running ShipRush v7.5 or higher. Then click on the Settings button at the top of the ShipRush Order Manager screen and click 'Add New Web Store'.
If you need to update to v7.5 or higher: Click the 'Download Now' button above (at the top of this web page) and save the downloaded file. Then close any open ShipRush windows, exit ShipRush from the system tray, and run the downloaded file.
If you do not see the Google Checkout, Magento, and other
options. click on the icon in the system tray and go to Settings | Program
Settings. Click the button to 'Enter ShipRush License' and enter the license
above to enable all the Web Store options.
Q: Do I need to be a web developer to
install and configure Shiprush with my Magento Go store?
A: Nope! The ShipRush Magento Go integration is an out-of-the-box
solution that anyone with access to the Magento Go administrator console
can set up.
General FAQ's
Q: What is ShipRush FedEx?
A: ShipRush is an easy and efficient way to ship via FedEx. ShipRush automatically pulls the Ship To address from an order into the
shipping form. Enter a weight, press ship for your FedEx label to print out and an automatic email to be sent to the customer with the tracking number. You're
ready for the next package!
Q: I have a discount/contract rate with FedEx. Can I still get that rate through ShipRush?
A: Yes! ShipRush can quote you either the list price rate or your contract rate - either way FedEx will continue to bill you as they normally would.
Q: How do I reprint a label in ShipRush?
A: From the Orders screen, click on 'Shipments' at the top. Select the shipment you want to reprint the label for. Click 'Reprint' label from the menu bar on the top of the screen. Note: This will reprint the label to the same printer. If you changed the printer settings/printer name/printer type and need to reprint the label, you will need to delete that shipment and recreate the label. See below for how to delete the shipment/label. For more information
click here.
Q: How do I delete or void a shipment?
A: From the Orders screen, click on 'Shipments' at the top. Select the shipment you want to delete. Click "delete". Note: You can only delete the shipments from that day.
Q: I have an electronic scale, does ShipRush support it?
A: ShipRush will automatically import the weight from supported USB connected scales.
Click here to see the list of supported scales.
Q: How do I set up ShipRush so that I can ship from multiple PC's?
A: ShipRush allows you to network multiple PC's together and share one database.
Click here for setup instructions.
Q: I heard that there is a special discount applicable to ShipRush customers who ship via FedEx. Is that true?
A: Yes! It's called the FedEx Advantage Program. As a Shiprush customer you are eligible for discounts of up to 21%.
Click here to enroll today.