Frequently Asked Questions
ShipRush for Outlook
Q: What is ShipRush FedEx?
A: ShipRush is an easy and efficient way to ship via FedEx. ShipRush automatically pulls the address from the contact record into the shipping form.
Enter the weight, press ship and your FedEx label prints out! The shipping information is posted back into the history of the contact record for future
reference. ShipRush even sends an automatic email notification to your customer with the tracking number.
Q: I have a discount/contract rate with FedEx. Can I still get that rate through ShipRush?
A: Yes! ShipRush can quote you either the list price rate or your contract rate - either way FedEx will continue to bill you as they normally would.
Q: How do I reprint a label in ShipRush?
A: In the view shipments area, select the shipment you want to reprint the label for. Click "reprint" label from the menu bar on the top of the screen. Note: This will reprint the label to the same printer. If you changed the printer settings/printer name/printer type and need to reprint the label, you will need to delete that shipment and recreate the label. See below for how to delete the shipment/label. For more information
click here.
Q: How do I delete or void a shipment?
A: In the view shipments area, select the shipment you want to delete. Click "delete". Note: You can only delete the shipments from that day.
Q: I have an electronic scale, does ShipRush support it?
A: ShipRush will automatically import the weight from supported USB connected scales.
Click here to see the list of supported scales.
Q: How do I set up ShipRush so that I can ship from multiple PC's?
A: ShipRush allows you to network multiple PC's together and share one database.
Click here for setup instructions.
Q: I heard that there is a special discount applicable to ShipRush customers who ship via FedEx. Is that true?
A: Yes! It's called the FedEx Advantage Program. As a Shiprush customer you are eligible for discounts of up to 21%.
Click here to enroll today.