Frequently Asked Questions
ShipRush for Microsoft Retail Management System
Q: What is ShipRush FedEx?
A: ShipRush is an easy and efficient way to ship via FedEx. ShipRush automatically pulls the Ship To address from POS into the
shipping form. Enter a weight, press ship for your FedEx label to print out and an automatic email to be sent to the customer with the tracking number. You're
ready for the next package!
Q: I have a discount/contract rate with FedEx. Can I still get that rate through ShipRush?
A: Yes! ShipRush can quote you either the list price rate or your contract rate - either way FedEx will continue to bill you as they normally would.
Q: How do I reprint a label in ShipRush?
A: In the view shipments area, select the shipment you want to reprint the label for. Click "reprint" label from the menu bar on the top of the screen. Note: This will reprint the label to the same printer. If you changed the printer settings/printer name/printer type and need to reprint the label, you will need to delete that shipment and recreate the label. See below for how to delete the shipment/label. For more information
click here.
Q: How do I delete or void a shipment?
A: In the view shipments area, select the shipment you want to delete. Click "delete". Note: You can only delete the shipments from that day.
Q: I have an electronic scale, does ShipRush support it?
A: ShipRush will automatically import the weight from supported USB connected scales.
Click here to see the list of supported scales.
Q: How do I set up ShipRush so that I can ship from multiple PC's?
A: ShipRush allows you to network multiple PC's together and share one database.
Click here for setup instructions.
Q: I heard that there is a special discount applicable to ShipRush customers who ship via FedEx. Is that true?
A: Yes! It's called the FedEx Advantage Program. As a Shiprush customer you are eligible for discounts of up to 21%.
Click here to enroll today.